Santogal BMW Motorrad Oficina

I visited this BMW dealer the other day on my iconic R800 1977 with Steib s500 1960sidecar.this bike is well known at the Goodwood Revival week etc. On entering this establishment I was totally ignored for some time while three salesmen tried to look busy at their desks, finally someone weakly responded but could speak no English.Had I been planning to purchase a motorcycle I certainly would have changed to another make due to appalling response.I had visited thinking to book a service etc .As I have recently moved to Lisbon I imagined this would become my natural parts and service center.I would hope that these people contact me with some explanation!!! I did receive a response which was to say they carry no parts and therefore could do nothing,I had asked if they would do an oil change/filter etc.truly pathetic.A full account has gone to Head office in Germany.Also MCN have shown interest in publishing my experience.