ANA, Aeroportos de Portugal

The lady at airport info desk(the dark blue one) of Terminal 1 shows no respect to passengers. At 10:40pm, I asked her about location of airport lounge since my flight is at midnight. Here’s her reply: “It’s 11 o’clock, what do you want? Everything is closed! The lounge is not for people, it’s for special people!”None sense. I know the lounges will be closed at 11, that’s why I’m in such a hurry that I went to ask her. There’s no clear map shows all levels.Unacceptable attitude.