SMAS de Almada - Serviços Municipalizados de Água e Saneamento

This company is the worst company I came across here in Portugal!! We asked for changing the name on a contract as we rented an apartment from a former customer who had a contract with them. They told us to send all documents and that it would take up to 5 days until the name would be changed! After 1 MONTH they messaged us to send the exact same documents once again which we did. Now it's again 1 month later and we tried to call for an update as the invoices are still on the former tenant's name. The first amazing" employee from customer service told us that they don't have anything to do with this and that we should call another number