Indie Campers Faro - Pick-up Center

Terrible service. Would not recommend this company!It was extremely difficult getting in touch with anyone on the phone. When I made the booking, we had the option to choose a later drop off time. I choose 5pm, but we could not get back to faro at this time. After many attempts at calling, I finally spoke to someone on the phone who told me it wasn’t possible to drop off later than 6:30pm, according to Google the office closes at 7pm and we would have arrived before then. But we were told it wasn't possible and we would be charged a late drop off fee - even though he could not confirm what time we could return the campervan. He promised to call back but didn’t and after repeated phone calls we had no choice but to bring the campervan back to Lagos and keep for another night, incurring unnecessary charges (which they charged my card 110 euros the very next day)The pre drive checks are terrible and unsafe. On pickup, the top hatch (sunroof) was not secured down properly, so as we approached the A22 at high speeds the hatch came open - My husband had to hold it in place whilst standing for 15 minutes with me driving until the A2 toll booths where we could pull over safely. The tracking (on steering) is out around 10 degrees to the left, making it very unsafe to drive, and very dangerous under braking.Other things (not so important). No screen wash. Ad blue levels low. Water stopped working on day 3. Front right brake pads were binding. Door hinges on both bathroom and cupboard are loose, so doors are ajar. Both hatches to water and sewage were broken and don’t close properly (one of which we were told about).Overall, a very disappointing experience. We have known about Indie Campers for years, so we were excited to try them out. This trip cost us over 1000 euros for a 5 day trip, and unfortunately the service provided by this company is shoddy to say the least. I would not recommend this company to anyone.