LeasePlan Portugal - Comércio e Aluguer de Automóveis e Equipamentos Unipessoal Lda.

Waiting for a reply to my many emails since Monday morning-- today Wednesday afternoon. We need help, our car is in a garage and we need to know if they can go ahead with fixing it. Spoke to Victor and Jose who were nice but could not give us any information.This is not human.Amazing, their office is now closed and still no reply from customer services. Somebody asking me to send another email by facebook---for what??? Send an answer to my email address or call me, you have my telephone number. Hoping to get an answer tomorrow morning. Crazy situation!!!!Finally a reply by email!!!! Of course cannot help us even thoughthe garages they suggest are booked out. Leaseplan cannot tell us if the ad blue tank would be covered by the warranty.Our car is in a garage which was on their list last December, no suggestion to lend us a car. Why should they ?????Asked to call another number, Sophie tried to help but she let me know that that was not her department--wonder why I was asked to call???????? May never get our car running again.Contacted Citroen but they told us that Leaseplan should help us.So far after 4 days, I have received lots of emails---all telling me the same thing----WE CANNOT HELP!----still waiting for them to lend us a car.5th day---Trying to get them to give us a car for a few days as ours is sitting in a garage.Talked to Miguel and Ines who fully understood the crazinessof our situation---- the garages they mention are booked--cannot tell us if the problem with the add blue tank will be paid if we move the car to these garages. By moving the car we would end up paying 2 garages meaning a hefty bill and a big possibility that Leaseplan would refuse to settle the bill. Once again we will be without a car next week---they can not lend us one!!!!6th Day---No manager has stepped in to help us---perhaps they are on holiday or couldn`t care less.One week later, car still sitting in garage, Leaseplan making no effort to help.We have just paid a hefty bill to get the adblue tank changed,our car is on the road again, now hoping Leaseplan will take care of the bill as they are supposed to. Sent to them.