Europcar Albufeira

We rented a car from here a year ago and purchased the toll device. Last month received a fine in the post saying that we had driven on a toll road and it hadn’t been paid. An email was sent to Europcar to no response, the debt was then passed on to a collector who has sent numerous emails to us demanding the money. Further emails have been sent to Europcar regarding this issue and no contact has been made in response. Then I received a notification from my bank account that europcar portugal had attempted to take a payment of £140 from my account without any contact therefore I rejected the payment and sent europcar yet another email which is still yet to be responded to as well. Will definitely not be using europcar again, and will be continuing to persue this with them but would not recommend relying on this company