Casas da Baixa - by Jules and Madeleine

The property claimed to have front desk, safety deposit box and Luggage storage. I booked this apartment well ahead of time to beat the last minute problems. just close to my stay I got about 4 emails and even an sms, asking me to pay using a link before 5pm to be able to gain access to the property. I was also told to use a luggage service (a company who will pick up your luggage and drop to a location and time of your choice). I found this really disappointing as this meant that I wasted quite some time asking the booking engine company to resolve the issue or offer a late checkout. I did not get a response, but instead started getting sms from the property demanding payment. Booking website tells me that the property choose the amenities they provide and should be responsible. While there are so many hotels in Lisbon same or less price, I cancelled the booking and booked elsewhere. I would not want to stay at a property where there are issues with access codes, condition was pay at property, but was asked to pay on a link and there is no luggage storage. I will not stay at this property as it is not trustworthy for me.