Parfois - Rua Frederico Arouca

We have been to many Parfois stores all over Europe, and the staff have always been very helpful and accommodating. Unfortunately for this store in Cascais, the lady behind the till was extremely rude , sarcastic, and absolutely lacked empathy to her customers' needs. We bought a cabin suitcase as ours broke, so happy to see a Parfois as I love their products. I asked for a new one which one of her colleagues went to fetch as it was new it was still in a bag so I asked for the bag and this rude woman interuppted and said it was against the law. So I then asked what sort of a bag it can be put in or cover and she got defensive and agitated by my question she then after laughing with a customer behind me she said there is one in the bag. I said, How was I supposed to know this it's your job to let the customer know