Eurostars Universal Lisbon Hotel
524 Avaliações
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Ligue para nós
+351211161600
Avenida do D. João II (13 1.12.01, 1990-050 Lisboa
Horas
Recursos
- Entrega
- Entrada acessível a pessoas em cadeiras de rodas
- Cartões de crédito
- Com estacionamento acessível a pessoas em cadeiras de rodas
- Take away
- Comer no local
- Lugares para pessoas em cadeiras de rodas
- Adequado para LGBTQ+
- Bebidas alcoólicas
- Cerveja
- Casa de banho
- Informal
- Grupos
- Café
- Almoço
- Jantar
- Sobremesa
- Adequado para famílias
- Indicado para crianças
- Comida fora de horas
- Opções vegetarianas
- Menu infantil
- Entrega sem contacto
Avaliações recomendadas
Kuršu Rudzu
29.12.2023
Eurostars Universal Lisbon Hotel
We stayed at the Eurostars Universal Lisbon expecting a 5-star experience, but were sadly disappointed. Here are the three main issues we faced:1) The bed is extremely noisy. A simple turn during sleep leads to loud creaks that disrupted our rest (video attached).2) The air conditioner is ineffective. Even with a setting of 20°C, our room's temperature reached 27.4°C by evening while the outside temperature was 29°C. Leaving it on overnight only cooled the room down to 24.7°C (2 images attached).3) The water-powered towel dryer is improperly set up. Instead of circulating warm water, it uses cold, leading to condensation. Consequently, our towels and clothes remained damp (video attached).Despite informing the staff about these issues and being assured of a resolution within two days, no one attended to our problems.We're genuinely disheartened with our choice of Eurostars Universal Lisbon for our vacation. Given this experience, we won't be choosing the Eurostars hotel chain in the future. Sleep and comfort are paramount to us during trips, and this hotel did not meet our expectations. We cannot recommend it.
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Avenida do D. João II (13 1.12.01, 1990-050 Lisboa
Eurostars Universal Lisbon Hotel