Junta de Freguesia de Avenidas Novas

I walked in one day without an appointment to ask for processing of my Astetado de Residencia. The receptionist was very helpful even though I spoke very little Portuguese and I was so nervous because I often hear bad things in govt. offices when you don't speak Portuguese. I was quickly met by a lady named Rita. She was the nicest, most helpful, and kind person! I was so nervous but she put me at ease. She happily spoke English to accommodate me which I'm forever grateful. We had just arrived in Portugal and haven't had the chance to properly learn to speak Portuguese! She was very clear what she needed from me and made everything so easy. I'm so thankful!!