AQUALAB - Laboratório Clínico e de Saúde Pública, SA | Análises Clínicas

Worst PCR test experience ever! 1st I spent hours trying to reach them by phone to book an appointment. Took overall 2 days!Once I final managed to speak to someone, the appointment couldn’t be confirmed. You have first to send an email with your information. You then have to wait again a couple of hours to have an appointment, over the phone. No confirmation by email or message. Due to the unavailability of the lab answering for an appointment we ended doing an urgent PCR test to have the results the same day and make sure we could travel the day after! All of this with an extra cost of course. When we payed we received no receipt, nothing, despite asking for a confirmation. And at the end, while my partner received his results by the end of the day mine only arrived the following day in the afternoon! More than 24hours after! Couldn’t take my flight of course. On top of a really bad organisation, they are now pretending the results were sent! They are a joke! Was in the North of Portugal a couple of weeks before and I have to say service with Unilabs was perfect: online booking, payment confirmation straight away. Results by email and message.