Passeios a Cavalo Melides

We had hired a horse ride with your company and we arrived punctually at the facilities. On our arrival we had to sign a paper in which it stated that your company was not responsible for absolutely anything that happened during the activity, something that I have never seen before and made us doubt whether it would be a safe ride. It was informed that our level was medium (simple gallop and trot) but nothing really fancy, something that we repeated when they asked us when we arrived.The tour started and our guide Thyago was not friendly at all, he came with a dog to the activity (something that is normally not recommended when you have horses involved) and he basically didn't pay much attention to us. We ended up on the beach and Thyago let us alone while he was training his horse (he must have been following us while giving guidance) and my wife lost control of his horse and got really scared. We informed Thyago, who didn't even notice, and he started shouting at us while making hand gestures, telling us it was our fault because he had expected another level. On the way back we all went in silence due to the shouting, which made the experience really unpleasant.It was a really bad experience, badly managed by the tour guide whose ways were disrespectful. The whole experience ruined our day, which we paid over 200 euros (not cheap).Hopefully this email and our reviews on several platforms make your company rectify and prevent this from happening to other people.