Agência de aluguer de carrinhas

The customer service is AWESOME

We have had an issue with a car we have picked up in Lisboa which they told us to ignore.We then went to Hertz in Portimao and ask them to fix it. Within 10min they fixed our issue and this was exactly what we have expected from them and this deserves a good rating.

Super! Wir haben das Auto in Lissabon abgeholt und 10 Tage später in Faro wieder abgegeben. Die Abholung war problemlos (<30min+nettes Personal) und auch die Rückgabe nachts hat perfekt funktioniert. Wir hatten ein Auto ohne Selbstbeteiligung gebucht. Das kann ich nur jedem empfehlen, die paar Euro mehr ersparen viel möglichen Stress. Es wurden uns freundlich Upgrades angeboten, die wir aber abgelehnt haben, da unser Buchungsumfang gut überlegt war.

Staff 5 estrelas. Sr Rui Bernardo um optimo profissional com vasto conhecimento da area de renting de automovel. Apenas bastava a empresa melhorar as condições laborais

We rented a car from here a year ago and purchased the toll device. Last month received a fine in the post saying that we had driven on a toll road and it hadn’t been paid. An email was sent to Europcar to no response, the debt was then passed on to a collector who has sent numerous emails to us demanding the money. Further emails have been sent to Europcar regarding this issue and no contact has been made in response. Then I received a notification from my bank account that europcar portugal had attempted to take a payment of £140 from my account without any contact therefore I rejected the payment and sent europcar yet another email which is still yet to be responded to as well. Will definitely not be using europcar again, and will be continuing to persue this with them but would not recommend relying on this company

Rented a commercial vehicle at Hertz Prior Velho. Brand new car, fair price, great service in and out. Bruna made the experience more delightful, my thanks to her!

Bom

Alteração de carrinha sem justificação e obrigam a pagar penalizações de combustivel quando o veículo, para além de se encontrar em condições deploráveis, já se encontrava na reserva no inicio da minha viagem. Se já não tivesse alugado antes diria que era esquema mas sendo assim é só incompetência.

Stay away! By far, the worse service in Faro. I took my car out at around 11pm and did the regular walk around checking for damage. When I returned the car, the attendant did a perfunctory walk around and immediately went in front of the car with his phone and took a picture of the area UNDER the front spoiler. I asked him about it and he said there is a scratch under the spoiler and it will cost you 240 Euros". When I said I did not agree to it he told me to go inside the office and complain to the supervisor. I went inside the office

Pedem pagamento pela reserva, depois de pago a viatura não está disponível e, claro, sugerem o carro acima, mais caro. A devolução do dinheiro não é na hora