FlixBus Portugal

Don’t Ride! Company is run by a bunch of crooks!Here’s my FlixBus story. My bus from Lisbon to Faro with a transfer the Seville gets in an accident which causes damage to the bus and delays the ride by the tune of about 3 hours between an inspection, having to drive slower, and having to make an inspection.Because of the delay, I missed my connection. Only one more bus was available that day and the app said I only two seats were available so I paid the premium (more expensive than the entire first ticket) to ensure I made it aboard. Well, that was also a lie as there were plenty of seats. When they finally did rebook me after I was already on the new bus I had booked, the ticket was for a bus the following day which would have caused me to forego my accommodations in Seville and purchase accommodations last-minute in Faro.Crook #1 is my bus driver who does not report the delay to the company so when other passengers and I are late, none of our connections are automatically rebooked as is company policy nor do we get a refund for the over 2 hours delay rule. The driver showed no remojar to our situation and told us to call customer service which we did to no avail. (Didn’t get a name but see photos)Crooks #2 is customer service representative Riad Aliu who informed me I could not be refunded though customer service, but assured me if I filled out the online form I would “certainly be refunded, I have recorded the incident here.” I confirmed this three times with him and got his name for this reason. Well, he lied.Crook #3, Shella sends me an email after reviewing my form denying my request saying that I was wrong and my ride was not delayed despite the company rebooking me on a new bus, Riad’s report, and the fact I booked a ticket last minute for the same route I was ticketed earlier for.The way I have been treated here is despicable. It sets a horrible precedent for the company. Everybody makes mistakes, and I can forgive this, but the way they handled this situation shows they are all about greed and cannot own up to a mistake at all levels of management.