Serviço de transporte

Don’t Ride! Company is run by a bunch of crooks!Here’s my FlixBus story. My bus from Lisbon to Faro with a transfer the Seville gets in an accident which causes damage to the bus and delays the ride by the tune of about 3 hours between an inspection, having to drive slower, and having to make an inspection.Because of the delay, I missed my connection. Only one more bus was available that day and the app said I only two seats were available so I paid the premium (more expensive than the entire first ticket) to ensure I made it aboard. Well, that was also a lie as there were plenty of seats. When they finally did rebook me after I was already on the new bus I had booked, the ticket was for a bus the following day which would have caused me to forego my accommodations in Seville and purchase accommodations last-minute in Faro.Crook #1 is my bus driver who does not report the delay to the company so when other passengers and I are late, none of our connections are automatically rebooked as is company policy nor do we get a refund for the over 2 hours delay rule. The driver showed no remojar to our situation and told us to call customer service which we did to no avail. (Didn’t get a name but see photos)Crooks #2 is customer service representative Riad Aliu who informed me I could not be refunded though customer service, but assured me if I filled out the online form I would “certainly be refunded, I have recorded the incident here.” I confirmed this three times with him and got his name for this reason. Well, he lied.Crook #3, Shella sends me an email after reviewing my form denying my request saying that I was wrong and my ride was not delayed despite the company rebooking me on a new bus, Riad’s report, and the fact I booked a ticket last minute for the same route I was ticketed earlier for.The way I have been treated here is despicable. It sets a horrible precedent for the company. Everybody makes mistakes, and I can forgive this, but the way they handled this situation shows they are all about greed and cannot own up to a mistake at all levels of management.

Altamente recomendado, sempre que mandamos alguem para a Amadora é com esta companhia que contamos.

Simpático, cuidadoso a conduzir e muito educado.

Sehr entspannte Atmosphäre, da es auch ein ruhiges Obergeschoss mit bequemen Sesseln gibt. Alles sauber! Allerdings ist die Toilette nur mit dem Code auf der Rechnung zu benutzen.

Pouco interesse

Tudo ok

The most incredibly helpful staff. I cannot say enough good things. If you are trying to ship packages or luggage then this is the place. They have all the materials and make it really easy. They are very prompt at responding to emails as well.

Logistica impecavel pessoal a maneira chegar descarregar e voltar

Péssima experiência, expedi uma mercadoria dia 10/05 para Holanda que supostamente era 3 dias, hoje dia 26/5 ainda não foi entregue nem houve nenhuma explicação para o sucedido, apesar dos meus diversos contactos.

Telefone não atendem nesse local entretanto o apoio ao cliente em Portugal, contacto 800200077, é excelente e reencaminhou a encomenda para um ponto mais próximo de minha morada.